© 2011. Published in Law Practice Today, October 2011, by the American Bar Association. Reproduced with permission. All rights reserved. This information or any portion thereof may not be copied or disseminated in any form or by any means or stored in an electronic database or retrieval system without the express written consent of the American Bar Association or the copyright holder.
The ability to communicate effectively with clients can have an immense impact on a lawyer’s practice, and on the success of the law firm as a whole. So do you and the lawyers you supervise know how you rate on the communication factors that lead to satisfied clients?
Do this “Client Communication Quotient” exercise to determine whether you have effective client communication strategies and read on for some practical tips to identify and get rid of road blocks to success and satisfaction.